OccamOnce an event is active, anyone with the link can get tickets from its page. They don't need an account. Paid tickets go through Stripe's checkout, and free registrations are confirmed on the spot.
Find your event page
In the sidebar, go to Events and select Event Page on the event's card. That's the address to share. Active events with a date still to come are also listed on your public page.
What buyers see
The page shows the event's title, description, date, location and any virtual link. If the event has a capacity, it also shows how many spots remain.
To get tickets, a buyer enters their first name, last name, email and how many tickets they want, then selects the purchase button, which shows the total. For a free event the button says Register Free. Paid orders go on to Stripe's checkout page, and then back to the event page, which says You're registered!
- An order can have up to 10 tickets. To buy more, the buyer places a second order.
- If the event has a promo code, the form also shows a Promo code (optional) box. See Promo codes.
- All the tickets in an order share the buyer's name and one ticket code.
Spots are held for 30 minutes
When a buyer starts checkout, their spots are held while they pay. If they don't finish, the spots go back on sale after 30 minutes.
The spots-remaining count includes only paid tickets. So while spots are held, a buyer can still see spots left and then get Not enough spots available when they try to buy.
Sold out
When paid tickets reach the capacity, the page shows Sold Out and the ticket form disappears. There's no waiting list. To sell more, raise Capacity on the event's edit page. See Create an event.
The ticket email
As soon as payment goes through, or straight away for a free event, the buyer gets an email called "Your ticket for" followed by the event's name. It has their ticket code, the number of tickets, and a View your ticket link. That link opens the event page with a QR code for their ticket.
The email doesn't repeat the date, time or place. At the door, staff find guests by name or email. See Check guests in at the door.
Paying from a bank account
If your Stripe account accepts US bank payments (ACH), buyers can pay that way. The order stays pending until the money clears, which can take several business days, and the ticket email goes out then, not at checkout. The event page still tells them straight away that their confirmation has been sent.
A pending bank payment holds its spots for the first 30 minutes only, like any other checkout. After that, a busy event can sell those spots to someone else.
Good to know
- Ticket sales don't stop on their own when the event date passes. Create an event explains how to stop them.
- If a page shows a page-not-found error, check the event's Status is Active.